Mapping the Mess to Find the Flow
Sit with teams, watch handoffs, and document exceptions that never make it into the official playbook. The best automation journeys start by honoring reality, not diagrams. Invite comments from your colleagues to validate steps, acronyms, and edge cases.
Mapping the Mess to Find the Flow
Measure average handling time, rework rates, queue delays, and manual touches per case. Numbers reveal where automation software delivers outsized impact. Share your baseline metrics in the comments and we’ll suggest lightweight ways to improve them.
